Overview
RETURNS POLICY
Please choose your items carefully and if you need assistance with choosing the right product for you please contact us on (08) 7120 7364, email enquiries@aztecaquarium.com.au or visit our store, and we will be happy to help.
Livestock
Ensuring the health of our livestock is essential, so due to our disease management protocols we are unable to accept returns for livestock. If there are any issues with your purchased livestock, please contact us on (08) 7120 7364, or email enquiries@aztecaquarium.com.au.
Dry Goods
Change of Mind
If you change your mind about your purchase and it is unused and unopened (other than the exclusions below), you can request a store credit but please understand we are not obligated to do so and it may not be granted. Please contact us on (08) 7120 7364, or email enquiries@aztecaquarium.com.au.
We cannot accept returned livestock due to our disease management protocols.
We cannot accept returned food and supplement items due to hygiene reasons.
We do not accept returns on special order items.
Shipping costs incurred are not refundable.
If we agree to accept returned goods for change of mind purchases, it is your responsibility to return the goods directly to the store at 33-35 Glen Osmond Road, Eastwood SA 5063, or ship the goods at your expense.
A store credit will only be issued after receipt of the returned goods, provided that they are in as new condition, unopened and unused, and returned within 14 days of purchase.
We recommend you purchase freight insurance when returning goods. All returns must be packaged securely to prevent damage in transit. Goods which are damaged in transit or prior to their delivery in store will not be accepted.
You must contact us for approval prior to shipping returned goods back to us.
Faulty Goods
If your good are faulty, please contact us on (08) 7120 7364, email enquiries@aztecaquarium.com.au or bring the goods back to our store, and tell us exactly how the goods are faulty.
Faulty products will be processed according Australian Consumer Law and the manufacturer’s terms and conditions. Australian Consumer Law states that retailers have the right to inspect and confirm any reported fault.
If the returned product is found to be faulty, the item may be repaired, replaced, or a refund issued.
The cost of shipping to return the faulty product to us is your responsibility, however if the product is found to be faulty and the item is repaired or a replacement item is provided, this will be returned to you at our cost.
You must contact us prior to shipping returned goods back to us.
Damaged, Missing or Incorrect Goods
If your order arrives damaged or with a missing or incorrect item, you must notify us via email within one day of delivery.
For damaged goods, we will require photographs of the item(s), internal and external packaging and barcodes. We may require the damaged item be returned to us, packaged securely with all original packaging and parts. Until the item has been returned, it will not be replaced or repaired.
Claims are void if proof of damage is not provided following a claim, either by photographs or item return, within 14 business days of you notifying us of the damage.
Incorrect items must be returned in as new, unused condition suitable for resale.
WARRANTIES
Under the Australian Consumer Law, automatic consumer guarantees apply to many products and services you buy regardless of any other warranties the manufacturers give you. However, it is still important to understand how these warranties apply to goods or services you buy. Warranty terms are varied so please refer to the product details to check for warranty terms.
Customers are bound by the warranty conditions and obligations provided by the manufacturer for each individual product. Breaching warranty conditions and obligations voids any warranty cover provided by the manufacturer or Aztec Aquarium. We will not be liable for any fault, loss or damage occurring due to the customers failure to adhere to warranty conditions and obligations.
Please be aware that warranties do not cover wear and tear or misuse of the product.
Aztec Aquarium complies with all relevant laws, including the Australian and South Australian Consumer Law.
For more information on consumer rights, visit Consumer and Business Services https://www.sa.gov.au/topics/rights-and-law/consumer-rights and ACCC https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#what-is-a-major-problem
